All purchases will be shipped within 1-5 business days. Once your order is shipped, you will receive an email with your tracking number and information.
Slate Wearables is not responsible for any additional custom or duty fees.
Free Canada-Wide Shipping on all purchases over $300.00.
Return & Exchange Policy:
At this time we are unable to provide full refunds.
We are happy to accept your returns for an online store credit or exchange within 7 days of receiving your order. To initiate a return or exchange, email your order number and reason for return to firstname.lastname@example.org. Your request will be approved if it meets the following guidelines:
- The condition of the item must be unworn, undamaged and unwashed with the original tags on.
- Any item purchased at a discounted price more than 20% will not be accepted. Items discounted 20% or under will be eligible for an exchange or store credit (non-refundable). Items discounted over 20% will be final sale.
- Items past the 7 day period will not be eligible for an exchange.
If the customer chooses to return or exchange a product, they will be responsible for the shipping, handling fees and any custom charges back to our address in Vancouver, Canada. If the package does not reach us safely, we will not be able to complete the return. Please be sure to use tracked shipping. Original shipping costs are non-refundable.
Slate Wearables has the right to refuse a return or exchange on any products that do not abide to our Return & Exchange Policy. These items will be shipped back to the sender at their expense. Exchanges may take up to 5 business days to process.
At this time we do not accept returns for international orders due to shipping costs and lead times. All orders made outside Canada + USA are final sale.
We understand that online shopping can be tricky, we encourage you to take your measurements before you make your purchase and refer to our Slate Size Guide. Have further sizing questions? Please email email@example.com with your bust, waist and hip measurements and we will be happy to assist you further to find the perfect fit.
We will always quality check your items before sending them out the door, but if for any reason it may be damaged, send us a message at firstname.lastname@example.org and we will quickly resolve the issue.
Local to Vancouver? Email us to arrange free local pickup!